Comments on: ROI for the knowledge worker is ROI for all, and how KM took an ironic approach http://libraryclips.blogsome.com/2008/08/29/roi-for-the-knowledge-worker-is-roi-for-all-and-how-km-took-an-ironic-approach/ sharing ideas thoughts and feedback Sat, 28 Nov 2009 13:27:31 +0000 http://wordpress.org/?v=1.5.1-alpha by: Johnt http://libraryclips.blogsome.com/2008/08/29/roi-for-the-knowledge-worker-is-roi-for-all-and-how-km-took-an-ironic-approach/#comment-32596 Mon, 01 Sep 2008 06:02:11 +0100 http://libraryclips.blogsome.com/2008/08/29/roi-for-the-knowledge-worker-is-roi-for-all-and-how-km-took-an-ironic-approach/#comment-32596 Atul, This is not a post about ROI on deploying enterprise 2.0 (what profit's we are getting from our investment in these tools) We all know this is more of a soft thing anyway, as enterprise 2.0 is not about a specific thing, it's about new tools to help us discover, network and participate in an open and visible way. The only way we can see that it's effecting the bottom-line is through anecdotes...success stories in how these new tools enable a more effective and efficient job than the old tools...and what new ground these new tools lead us to. eg. I would never have known to connect with personA if they didn't have a blog. personA is now in my network and their help as enabled me to bypass reinventing the wheel and saving thousands, and get the job done quicker. eg. we use blogs and forums in our team and we find it less frustrating to find past discussions, and actually having the discussions are so much cleaner and easier than email...all our work is in one central spot, and some of it is visible for cross teams to see and be in the loop. Anyway my post was about a different type of ROI, it is more on the ROI on participating and sharing, it is the ROI on the time and expertise spent by an individual...in other words what an individual gets for participating, what's their return. You asked how is the "return" determined. Personally, I get "returns" all the time for blogging. - I learn from people's comments - I discuss in the comments, my readers and I may reach a path forward - my blog is a record of stuff I know (I go back in the archives and learn off myself all the time...stuff I forgot I knew). - people will write blog posts pointing to my blog posts, and we learn from these distributed conversations - if I learn from other blogs posts, there is a feeling I want to reciprocate, so others can learn from me - I get a reputation as a subject matter expert and it may get me gigs Mostly I like to think of it as a Return on Intellect...we become a smarter organisation, a conversation and ideas place. Our talent grows, we have more situational awareness, as we are perpetually learning off each other...so we become more effective workers. Perhaps it could be called Return on Effectiveness. Atul,

This is not a post about ROI on deploying enterprise 2.0 (what profit’s we are getting from our investment in these tools)

We all know this is more of a soft thing anyway, as enterprise 2.0 is not about a specific thing, it’s about new tools to help us discover, network and participate in an open and visible way.

The only way we can see that it’s effecting the bottom-line is through anecdotes…success stories in how these new tools enable a more effective and efficient job than the old tools…and what new ground these new tools lead us to.

eg. I would never have known to connect with personA if they didn’t have a blog. personA is now in my network and their help as enabled me to bypass reinventing the wheel and saving thousands, and get the job done quicker.

eg. we use blogs and forums in our team and we find it less frustrating to find past discussions, and actually having the discussions are so much cleaner and easier than email…all our work is in one central spot, and some of it is visible for cross teams to see and be in the loop.

Anyway my post was about a different type of ROI, it is more on the ROI on participating and sharing, it is the ROI on the time and expertise spent by an individual…in other words what an individual gets for participating, what’s their return.

You asked how is the “return” determined.

Personally, I get “returns” all the time for blogging.

- I learn from people’s comments
- I discuss in the comments, my readers and I may reach a path forward
- my blog is a record of stuff I know (I go back in the archives and learn off myself all the time…stuff I forgot I knew).
- people will write blog posts pointing to my blog posts, and we learn from these distributed conversations
- if I learn from other blogs posts, there is a feeling I want to reciprocate, so others can learn from me
- I get a reputation as a subject matter expert and it may get me gigs

Mostly I like to think of it as a Return on Intellect…we become a smarter organisation, a conversation and ideas place.

Our talent grows, we have more situational awareness, as we are perpetually learning off each other…so we become more effective workers.

Perhaps it could be called Return on Effectiveness.

]]> by: Atul Rai http://libraryclips.blogsome.com/2008/08/29/roi-for-the-knowledge-worker-is-roi-for-all-and-how-km-took-an-ironic-approach/#comment-32592 Fri, 29 Aug 2008 13:19:44 +0100 http://libraryclips.blogsome.com/2008/08/29/roi-for-the-knowledge-worker-is-roi-for-all-and-how-km-took-an-ironic-approach/#comment-32592 You have raised an interesting point ... the ROI to the knowledge worker can be aggregated to the ROI to the enterprise ... thing is, how does the R in the ROI get determined? There seems to be no universal, and also, no direct method calculate this. And this is where the entire idea of proxy measures comes into the picture. Thanks, Atul. You have raised an interesting point … the ROI to the knowledge worker can be aggregated to the ROI to the enterprise … thing is, how does the R in the ROI get determined? There seems to be no universal, and also, no direct method calculate this. And this is where the entire idea of proxy measures comes into the picture.

Thanks, Atul.

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