Library clips :: June

June 6, 2008

KM 2.0 model

Filed under: km, conversation, community, collaboration

KM 2.0 in writing

If you read this blog (and others) it’s clear that knowledge flow is the competitive edge.
The more we share know-how and collaborate, the more we are aware, and the more we can hook up with the right people.
The more open and transparent an environment, the more a range of voices can be heard and ideas evolve.

We are capitalising on opportunies by leveraging the social capital (connecting human assets), using the wisdom of crowds.

Connecting and conversing with people is how we work in the physical world and KM 2.0 is extending this to the online world.
People get things done by talking and learning with others, therefore the concept of codify and store isn’t really in tune with human nature.

If we get things done in the physical work by participating, connecting and conversing, it seems logical the this approach works in the online world…especially so for the current climate of remote working and virtual teams.
People already get work done using email, but this doesn’t quite mimic the benefits of the physical world (it lacks visibility and discovery). Rather, an ecosystem with online profiles, social networking, group conversations is similar to how we congregate, network, and discover in the physical world.

KM 2.0 in talking

Sometimes I feel explaining the concept is hard to absorb for some (it really has to be experienced), so perhaps weaving together some quotes is more articulate and succinct.

Some of my favourite excerpts on this concept are by Chris Fletcher, Rachel Happe, Larry Prusak, Ross Dawson, Michael Idinopulos, Don Tapscott, Jay Cross, JP Rangaswami, and Chuck Hollis.

KM 2.0 in pictures

Another idea is trying to capsulate the essence of a concept in a diagram.

NOTE: I’ve missed out some pieces in this picture, such as: bookmarks, rss, attention, personalisation.

Actually this is a diagram I made for our communities at work, so I guess it’s centred around this notion. I was driving home Chuck Hollis’s perspective of “creating conditions for conversation leads to collaboration”.

Collaboration is the enterprise nirvana as we have the best minds working together on a task, ie. there’s no other better people that could work together on this task. They know about each other from participating (being visible) and discussing, so maybe participation, emergence, and conversation (which leads to collaboration) is the nirvana…that is the ecosystem that enables collaboration (between the best experts) to occur.