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I came across a post on Knowledge Futures quoting Dave Snowden, about knowledge as an interpreter in the abililty to turn data into information. And then using a sensemaking process (making sense of this information/understanding it) which can create new knowledge to you.

This throws the hierarchy view of Data-Information-Knowledge-Wisdom as separate steps or levels, into more of a flux environment.

From the post on the role knowledge plays in data and information:

“…knowledge enables me to interpret information. If I acquire knowledge of management accounting then a chart of accounts informs me, if I have no such knowledge then it is data. Knowledge management this has, as one of its primary tasks the creation of sufficient shared knowledge to enable the use of information.”

From the post on Information Management and Knowledge Management:

“I do see utility in understanding the different between what it means to manage knowledge and what it means to manage information. I normally do that with a metaphor of the difference between using a london taxi (knowledge) and a map (information) to get around London. The map is data which has been structured to inform and if I share sufficient context with the map maker then it informs me and I can take action on it. I can also get a taxi where not only has the taxi driver internalised the map, but lots of other things as well. There is for example evidence of significant changes in the Hippocampus in London Taxi Drivers as a result of the two plus years of training they go through. Compete with a taxi driver (as a map user with a hire car) and you will loose. The map may get you there, but the assumption of shared context can be dangerous. I once used a map in New York and almost got mugged for exactly that reason. Its like the point on french cuisine - you may have the recipe but that is just a starting point it is not complete of itself.”

An object like a map is more static (unless it’s a wiki or a blog) so it only has set information, and depending on your know-how of maps, you will be able to read the map, and create new know-how and use it to get around town…the map is only information, it’s up to you to create the know-how (meaning).
The taxi driver is a dynamic information base that continually learns about the area the map represents. She contains lots of informal information that is not normally represented in maps, as that’s not really a maps job or purpose.

Shared Context

What Dave Snowden hones in on is that the shared context with the map is assumed. Shared context is one of the most important aspects of successful information transfer, it’s assumed that you know the context of your activity eg. an understanding of the topic, an understanding of how your team deals with this topic, establishing aspects of the topic. The more existing know-how you have on the information and its context, the more chance you have of successfully acquiring new knowledge and taking action accordingly.

Knowledge as interpreter

I really like knowledge as the interpreter, similar to what was said on Anecdote a couple of years ago, including this amazing diagram.

“Knowledge acts as an interpretant to turn data into information. The information we notice (we don’t notice all information channelled toward us), might create some level of dissonance (its surprises us or we ask ourselves, “What’s the story here?”) and if we care about resolving this dissonance we create knowledge. Knowledge is created through a sensemaking process.

But data to one person is someone else’s information. A commodities trader might stare at a computer screen of numbers which would look to most people as raw data. To the commodity trader, however, slight changes in the numbers conveys messages which act as information they might convert to knowledge (via sensemaking) and take action. Consequently, context is a key ingredient acting as an underlay to all three concepts of data, information and knowledge.”

Dave Snowden also has a similar diagram.

[ADDED 1/7/08: Joe Firestone’s paper, Key Issues in Knowledge Management, also deconstructs the Knowledge pyramid. This paper goes into a lot of theory related to this blog post.]

My stream of consciousness

You use your current knowledge or understanding to see data as information (not sure if you are actually turning data into information)

If you don’t possess the knowledge then all you see is data.

If you do possess the knowledge, you then make sense of this information in the sensemaking process where you may gain new knowledge (understanding).

I like how Anecdote say that the information you see may create a “dissonance” (kind of like you understand the information, but how does it relate to the whole), this is done by a sensemaking process, and “if successful” you have gained some knowledge…and perhaps take some action.

In theory, next time you are in this same exact situation (ceteris paribus), the level of dissonance would be non-existent, meaning there is no need for the sensmaking process and no new knowledge is created.
If this happened all the time you may feel you need a new job that is more stimulating and challenging.

Where there’s dissonance, there’s learning to be done…and knowledge gained.

Is it possible to never experience dissonance because you have reached nirvana?
I personally don’t think a highly evolved spiritual person, living in the now, means you have finished learning.

Experience as Interpreter

The above describes that you need knowledge in order to have the opportunity to create (discover/acquire) new knowledge.

But this can’t be right.

As a baby I may burn myself by touching a flame, as I have no knowledge that the flame will harm me.

How does this work, was the flame data to me, as I didn’t have the knowledge to be informed that it will burn me if I touch it?

And have I created new knowledge (not to put my hand near a flame again), all this without having knowledge to act as an interpreter to turn data into informatiom.

Since I could not turn data into information, then how could I possibly go forward in the cycle to use sensemaking to create new knowledge.

In this example rather than requiring knowledge to interpret data to information, an “experience” has become the interpreter.

I’d like to read about knowledge from an infant psychology perspective (if there is such a thing). Because if you have knowledge of nothing how do you ever start?

Etienne Wenger briefly mentions the need for social learning theory to connect with developmental theory.

[ADDED 1/7/08: Joe Firestone’s paper helps out here, on page 16 he says:

“…we are born with genetically encoded knowledge that enables us to interact with the external world and to learn…”

He desribes this as world 1 knowledge:

“…encoded structures in physical systems (such as genetic encoding in DNA) that allow those objects to adapt to an environment”]

Dissonance?

If a piece of data on a screen is flashing, “anyone” can notice that something has just happened to the data, it’s flashing, and if you possess the knowledge about what this signal means then it informs you, ie, it’s information to you…I guess it becomes knowledge if you can successfully interpret the meaning of the information.

Even though you know what this information means there is still a level of dissonance as you don’t yet know why it occured, you try to make sense of it and work out what’s going on, once you work it out, you have created new knowledge.

Structured to inform

Dave Snowden says “The map is data which has been structured to inform…”

He says:

“We have a mess of unstructured data to which we apply structure or interpretation in order to inform others, we put the data in context”

“If I structure data through process of abstraction and possibly codification then I create messages with which I seek to inform someone else. If that person understands the message they are informed; however if there is no shared context between message creator and message receiver then we are left with data, no information is created.”

A whole heap of random names means not much, but if the list is titled “customers aged 12-20″, then this becomes a structured message intended to inform.
If a person has shared context they will receive the message signal as information, ie. that these random names are people in an age bracket.

This does not imply that structured data equals information.

The data is structured or in an organised format, and whoever understands this organised data receives it as information.

Knowledge is the tool to achieve understanding and interpreting this process, but not only that, your knowledge has to have a shared context to receive the intending meaning.

Without the title these random names are just data, more precisely unstructured data.

According to the model in Dave Snowden’s post once you go through the sensemaking process, ie. you understand what the information means, eg. making inferences from comparing two lists you may work out that, “customers aged 12-20 tend to have more overdue books than customers aged 21-35″, then you can go through a path-finding process and take action.

The action you choose from your path-finding process could be sending a reminder out more often to customers aged 12-20.

Another Example

If someone gave me a project management schedule (eg. MS Project) it would be data to me as I don’t understand the technique and the symbols.

But if I was proficient in MS Project then it would be information as I can understand (interpret) this software.

But if I don’t share context with the author (know the person, history of the project, etc) I may have a hard time understanding (sensemaking) this information completely in order for it to become knowledge for me.

Conclusion

Knowledge is not a thing or object, it is what a person uses and creates.

Dave mentions that the knowledge management is about providing or creating conditions for shared context.
Shared context enables you to get to first base, which is being informed…to be able to use information, so we can take it to the second base in the sensemaking process.

I’m using a step process to explain, but really this happens more fluid or in a flux…all the steps mentioned could be happening at the same time.

Rather than the loop of Data - Information - Knowledge - Options - Actions being the main components, I’d rather think of what happens (based on Dave Snowdens diagram) as Analysing - Sensemaking - Pathfinding - Executing (ASPE)

To be continued…

There’s an increasing number of open source and white label offerings for social bookmarks, memediggers, social networks, etc…I have posted on these in the past.

Here are the latest:

Lefora - forum (white label)
[via TC]

Revou - micro-blog network (open source)
[via TC]

Soceeo - social network (white label)

Reality Digital - video social network (??)
[via TC]

Dotster - social network (white label)
[via m]

Reddit - memedigger (open source)

Wikia - social network (open source)

BONUS LINKS
List of “White Label” or “Private Label” (Applications you can Rebrand) Social Networking Platforms
34 More Ways to Build Your Own Social Network

Friendfeed have joined other lifestream services, onaswarm and Mugshot, in adding a groups to their feature set called Rooms.

Set up a public, semi-public (non members can read and comment) or private room where people can post messages and links and comments…this is something Twitter has avoided so far.

If you are member of multiple rooms you can see all content in your “all my rooms” stream.
You can also check a box so the content of a room also appears on your main friendfeed page (this saves you from having to add a Rooms feed to your main page…actually what is my main page, it must be my friends page)

This “Rooms” feature is moving away from the lifestream mainstay, is basically sharing messages and links with a group. This is different than on-the-fly tags (hash tags, Jaiku Channels), with Rooms you actually have to join, perhaps get to know the members…more of a community (I don’t know about that when the numbers get too high).

Rooms also streams feed content…an idea would be to have an option for 2 streams in a Room, one for links and messages, and one for external feed stuff.

The external feed stream makes Rooms powerful as it can be used as a topic stream as well as interactive manual submitting of links, text and comments.

Mugshot and Ziki are a similar group lifestream concept, whereas FriendFeed Rooms don’t stream the lifestream of its members into one stream, it’s purely just a place for a group of people to share text, links and discuss. Just the same Mugshot Groups allow you to submit messages and links and comments, group chat, and even chat around an item…as well as stream external feeds.

Steve Rubel is using a private Room to save links and notes…kind of a read later stream, or even a link blog/stream like del.icio.us and Google Reader Shared Items.

BTW - I finally found a mobile version of FriendFeed.

The FriendFeed Apps page has some interesting hacks that increasingly makes it an alternative to Google Reader:
- read later
- creating group streams (above I mentioned that Mugshot and Ziki have group streams, well this is a similar thing…I guess it’s like grouping people in folders and displaying a folder stream)
- filter by service
- remove visited links
- Twitter enhancements

Related:

Friendfeed : social filter conversations

[ADDED 7/7/08: 13 FriendFeed Tools for Twitter Refugees]

Tweet Boards - reminds me of Crowdstatus and Gridgit. Display widgets on one page for a bunch of Twitter users, similar is TweetPeek, but that’s more a stream. Here’s an example.

Twitscoop - a what’s hot tag cloud based on word frequency and graphs posting frequency, some of the Twitter search engines do this sort of thing

My Tweet Map - Displays a list of the latest tweets of people you follow on a map. Your stream is on the sidebar, just click on a tweet and it will take you to that users location. Most of the other Twitter map services are on auto-pilot, I liked the simplicity of this one. You can reply to tweets and post a new tweet.

Tweet Later - this service does a few things: a Twitter reminder, auto-responder tweets to new followers and an auto greeting tweet, and schedule 12 auto-tweets an hour…for more auto tweets see TweetResponse, TweetAhead, AutoTwit, and for more reminders see ReTweetMe and Twitter Timer.

Tweeqs - Twitter cliques…apparently I’m in 2 Tweeqs of 11 Tweeps

BONUS LINK
Twitter Handbook

One of our communities at work is on sharing solutions and tips for DMS support staff, this community is more than shared learning, it’s becoming like our business unit area where we announce team news…see more.

We have a blog to communicate and share, forums for discussions, and wikis for our solution website and to collaborate, and the latest is on our community homepage.

If we encounter an issue we consult the wiki solutions site, check out the forums and blogs, and if need be post a topic on the forum.

As a result we may add a solution to the wiki or share a tip in the blog, and if need be post a finishing reply on the forums.
So you can say we are using social tools to do our work, but it’s a sharing type of work, it isn’t exactly using social tools to start and finish a task.

Our community is a Shared Interest Group (SIG) even though we are a business unit. Our shared interest is not personal passion, it’s our job, a place to share and discuss support issues and solutions.
I do feel we have the SIG dynamics, but it’s a forced shared interest, kind of a formalised SIG, which is suitable for our purpose.

What our community isn’t doing at the moment?

Our main purpose in this CoP is to use it to deal with daily support calls, whereas a non-support task is something we don’t do using the CoP. We may discuss something in the forums in which a task surfaces for someone to action, but we don’t actually do the task in the CoP.

If I was to publish a post on our announcement blog requesting a colleague to help me on a task, eg. “need help entering existing solutions from a spreadsheet into our wiki”, how would this task be managed or performed?

A colleague may leave a comment on the blog post, and then I would email them and we would do the task in email.

I elaborated in a previous post on my concept of task rooms for tasks, rather than within the CoP, this especially rings true for cross-unit collaborations when you would have to find the right CoP to work in.

This is the juicy stuff I want to do using social tools, actually doing a task, more pure In-the-Flow work.

I could set up a folder in our CoP as a task room – and create a new blog, forum, and wiki for the task.

I would also just set permissions for just the other person and I.

Why?

1. Well I don’t want our task banter to pollute the homepage of the CoP, and I don’t want our task objects (blog, forum, wiki) to pollute our community subscriptions page.

2. Imagine after 50 tasks, our community subscriptions page would be littered with old task blogs, etc…

These two things wouldn’t happen if I set the permissions on the task folder for just the people involved, but this is making it private even though it doesn’t have to be…what if I want to show someone progress. Or once the task is finished open it up as public, then we have the 2 points discussed above happening.

So my idea is to use the same social tools we use in our community, but in a separate space called Task Rooms.

Unlike communities all workers should be able to set up a Task Room in a couple of minutes.

On our CoP we can create a wiki or a folder with shortcuts to all the task sites our members are working on. We can also use our CoP blog if we need to announce our progress on our task.

I’m just working around the limits of the vendor we are using (OpenText). If the OpenText wikis were more like Google Sites, then we could do tasks within the CoP.

Google Sites like most wikis are changing from a group edited website to a platform, hence called “sites”, not “wikis”.
Sure Google Sites has wikis, but it’s more than that, it has a task list, documents, blogs, and startpage type widgets…it doesn’t have forums. The great thing is you can make a dashboard page out of any objects.

Not only do you have your homepage, but you can also make mini homepages (dashboards)
eg. I may have lots of blogs, task lists, wikis, and document cabinets in the one site, and I am able to weave together a selection of those objects into a dashboard (mini-homepage), and the main hompage can exclude content from any objects.

My main purpose for not doing tasks within the CoP, was that it would:

1. Litter the community subscription page
2. Create noise in the CoP homepage for those not involved in the task

3. There was a third point, in that cross business unit people could set up a neutral space, rather than trying to find the appropriate CoP to do work in, or set up a new CoP just for a small task.

Having a dashboard functionality within the CoP as a mini-homepage for a task, and to be able to exclude those objects (blogs, forums, etc..) from appearing in the main subscription page, and to exclude their content in the main homepage, would enable me to do tasks within the CoP.

Really who cares, in a hyperlinked world you are one click away, whether it lives at home or not…as long as we use don’t forget we can also use the CoP as a hub or gateway to all our scattered activity that lives elsewhere.

How are others doing tasks so they don’t create noise for the rest of the community?

I’m interested in hearing about Lotus Connections, Clearspace, Confluence, SocialText, GroupSwim, Tomoye Ecco, etc…

NOTE: I’m aware of (but haven’t used) project/task sites like Central Desktop, 37 Signals, Wrike, etc…but at the moment I’m getting a feel for how a CoP deals with tasks, rather than an additional vendor.
But I still will be interested in how people are using a CoP like Clearspace together with a project/task tool like Central Desktop…I’m aware they do have overlapping features.

The point of this post is do we need to deal with two products, one for communities and one for tasks?