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I’m getting very frustrated using Twitter with IM…I’ve posted on the Satisfaction support site, but no help as of yet, and I’m impatient so I’d thought I’d use my blog as a shoutout.

I’m having issues with the settings and IM commands, I think it’s a few things causing the confusion: some commands are outdated, and functionality is not user friendly or working properly…otherwise it may be just me not knowing how things work (if so this is still a usability issue as I’m quite familiar with road testing web 2.0 services).

Once I get this ironed out, I plan to do another post on using Twitter IM commands.

Here we go…

If I IM “on” or “off” this reflects the changes in my Twitter settings “Phone & IM” page…that works ok.
ie. if my settings are set to “off” and I IM “on”, my settings web page will then change to “on”.

My homepage sidebar has a short-cut to this settings page, under the sidebar heading “Notifications”, I can choose “IM” or “web-only”.

If my settings are set to “on” (meaning I have switched on to receive IM tweets), and I select “web-only” on the sidebar, shouldn’t this change my settings to “off”…when I visited my settings page this wasn’t the case.

I don’t get it, what is the relationship between the Phone & IM settings page and the Notification sidebar?

Next…

If I want to follow a user the functions work fine for me, I can either click on the “Following” link on the sidebar, and on a user select Notifications “on”.

Or I could do it via IM, by typing “follow personA”.
If I then type “leave personA” or “off personA”, then when I visit the webpage I will see that the notifications next to that user has gone to “off”

NOTE: you can also use “F personA” and “L personA”

NOTE: on the webpage next to each user it should be called “follow” and “leave” next to each user to match the IM commands.
Even moreso as “notifications” means something else as I understand it.

NOTE: The IM command “get personA”,is just a once only latest update from a user…it’s not persistent.

Another thing…

Does the command “follow all” still work, ideally I just IM “follow all” and I will start receiving tweets from all the people I follow.

At the moment this is not happening for some reason.
When I visit the “Following” link on the sidebar, I assume that “notifications” (which I thinked should be called “follow”) is still set to “off” on all users. Shouldn’t this turn to “on” for all users, I see it as a bulk way of doing “follow personA”.

And if I IM “off all” or “leave all” (or perhaps “O all” or “L all”) I assume the opposite to happen, that is, no longer want to receive updates from all people I follow, and the settings on each user on my web page will all go to “off”.

NOTE: The IM command “get all” (not sure if this is a command), is just a once only latest update from all people you are following…it’s not persistent.

This is how I understand it to work…

“follow all” or “follow personA” is getting persistent updates in IM.
“leave all” or “leave personA” is removing persistent updates in IM.

Just say my settings are “follow personA”, “follow personB” and “follow personC”.

Even though I have this set to have persistent updates in my IM from these 3 people, I will still not get the updates till I set my notification.

If I IM “on” then the flood gates are open and I will start seeing the tweets.

If I then IM “off” I will put receiving these tweets on standby.

I assume that the settings “Phone & IM” page is a standby switch.

So just say I’m following these 3 people and have IM “on”…like mentioned before I will see persistent tweets from these 3 people.
If I then say “leave personA”, then I will only see tweets from person B and C.
If I IM “off” I will get no updates, if I then IM “on” I will see updates from person B and C.

So…

As mentioned I think the term “notification” next to each user on your following page should be called “follow” to match the IM command, and not only that, but because notification means something else, which is the standby switch.

If the sidebar on the homepage is a shortcut to the settings “Phone & IM” page, then the sidebar heading could read “Phone & IM Notifications”, and the selections could be a drop down “on or off or direct messages”.

I want clarification on how to receive updates from all people I’m following and how to disable this…as I mentioned I believe the on and off settings are just a standy by switch.

Please help!!